Refund policy

We'll do everything we can to make sure you're pleased. If you're not satisfied, you may send your order back in its original condition within 30 days from ordering for a prompt merchandise refund or exchange. Kits not returned in their original condition are subject to a $15.00 restocking fee.

If you are requesting a refund, you are responsible for paying the return shipping when mailing the item back to us.

If you are exchanging the item, you are responsible for paying the return shipping when mailing the item back to us and we will pay the shipping on the new item that will be mailed back to you.

Custom kits are not refundable. These kits have been discussed and agreed upon in advance and are not eligible for refunds.

Returned items should be mailed to:

Hearthside Quilts 

PO Box 2488

Salem VA  24153